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It’s Not What You Say, It’s What They Hear…

Misunderstandings between lawyers and clients are the main source of professional liability claims. Poor management of client expectations and poor communication by lawyers can give clients the impression their files have not received proper attention. Misunderstandings can easily crop up in the lawyer-client relationship, and lawyers must find ways to prevent them. Paying attention to what they tell clients and whether clients have really understood is essential.

How can lawyers do this? How can they protect themselves against lawsuits? How important is the initial meeting? What about communication between a lawyer and an opposing party who is not represented by a lawyer?

A stimulating workshop with practical advice to improve professional practice!

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